Free Shipping on orders over $999* inside the contiguous United States. Free shipping applies up to 10% of the order total. If the shipping rate is more than 10% of the order total then you will be asked to pay the remainder.
Most of Canada can be served with very attractive rates. Orders under $999 are charged according to weight, location and size, using the appropriate shipping method.
Some locations are non-direct for shipping companies and may incur an additional charge even if the $999 order total is met. If you are in one of the few non-direct points, our customer service team will inform you promptly so that arrangements can be made for your order.
For international shipments, we will ship to the freight forwarder of your choice, who can then ship to your location.
Orders are shipped with FedEx or truck lines at StairSupplies’ discretion. Orders containing product over 8′ are shipped via truck lines.
Please keep in mind that someone must be at the delivery site to accept a truck shipment. The driver is responsible for getting the pallet to the back of the truck only. It is the receivers’ responsibility to get it off of the truck. If you need assistance with getting the product off of the truck, please contact StairSupplies so that special arrangements can be made prior to shipping.
The average time in transit after the product leaves our dock is 1-4 days. We are not responsible for delays due to time in transit.
If you have requested an expedited shipping method, the freight company is responsible for the time in transit. StairSupplies will not be held accountable for any guarantees made by shipping companies.