Client Feedback
“It's nice to deal with a reputable place of business!”
– Joseph, in Michigan
Purchased Clear-Finished treads & handrail November-2011
“My contractor is just starting to work with the wood you sent for the stairs and it looks very beautiful as you said.”
– Chris, in California
Purchased hand scraped tread in November-2011
“Wanted to say thank you, the pieces are beautiful and arrived safely.”
– John, in New Jersey
Purchased stained handrail & fittings in December-2011
“I just wanted to let you know that my order arrived yesterday,… it looks great! Thank you for the prompt service, and the samples. Please extend my thanks to your crew in the shop, and I look forward to working with you again.”
– Benjamin, in Alberta Canada
Purchased handrail & fittings in December-2011
“Thanks a Ton… It's a pleasure doing business with you!”
– Christopher, in Iowa
Purchased gothic iron balusters in November-2011
“It was a real pleasure doing business with Stair Supplies. Apart from you yourself being very helpful, the items shipped to me from Stair Supplies were well packed and of high quality.
Best regards,”
– Michael, in Miami
Purchased bending handrail, turned newels & iron in July-2011
“You are the champ of customer service.”
– Nathan, in Ontario Canada
Purchased replacement treads, handrail & iron in December-2011
“Just wanted to compliment Fernando for his friendly, professional service.”
– Richard, in California
Purchased replacement treads in September-2011
"Fernando,
You were instrumental in helping me choose and create all the different parts.
Thank you so much for all your help- and excellent craftsmanship.”
– Mona, in New Hampshire
Purchased treads, risers, handrail newels and iron balusters in September-2011
"Fernando,
We have received the replacement treads today and should have the winders tomorrow.
The quality is excellent on the treads and we look forward to the same on the winders.
We would recommend your product to anyone and everyone at this point.
Thank you and keep up the excellent product.
– Joe, in Texas
Purchased replacement treads and winders in October-2011
"Fernando,
Both platforms arrived in perfect condition. Packaging was intact. Thank you very much.
Very beautiful material. Great quality.
Thanks again.”
– Roman, in New Jersey
Purchased treads, risers, platforms, newels and wood balusters in October-2011
"Fernando,
Thanks a bunch. Example of a great company responding immediately to a customer problem.”
– Jim, in Virginia
Purchased handrail, wood balusters and hardware in October-2011
"It was such a pleasure doing business with stairsupplies.com.
Your Customer service was exceptional and you helped to work with me on coordinating the delivery to California very well. The hickory handrail and posts were the best of quality and super straight especially for rail being 14' long. The iron balusters were very nice and affordable as well. The packaging for all the stair parts was very professional and carefully executed so I received everything unscathed! Also one of the best websites I’ve seen compared to all competitors! I must also mention that your Return policy was phenomenal. Thank you for all your help and I will definitely be placing my next order soon!”
– Dean, in California
Purchased handrail, newels and hollow iron balusters in Febuary-2011
"Fernando,
Thank you very much for expediting the previous order. We received the shipment Monday morning and the parts were very clean looking. Thanks again for the great service!"
– Michael, in Florida
Purchased handrail, fittings, turned newels and treads in April-2011
"Gorgeous!
We’ll be proud to install this one.
Thanks for a great job."
– Beth, in New York
Purchased handrail & fittings in March-2011
"Fernando,
The balusters arrived in fine shape and are absolutely GORGEOUS!
Better than I had hoped and expected."
– David, in Mississippi
Purchased wood balusters in March-2011
"Fernando,
I just want to take the time to thank you, Randy and Ashley for being so helpful to us with our balusters and our order. You have been so willing to please, my husband is so appreciative of Randy’s expertise and taking the time to get on the phone with him and our installer, and Ashley has amazing follow through and has always been willing to help.
My husband and I have run into some characters during this home building process and it is so refreshing to have wonderful people like you and your staff to assist with questions and concerns."
– Angela, in Virginia
Purchased Iron Balusters in December-2010
"We LOVE our stairs... thanks StairSupplies!!!!!"
– Linda
"We installed the balusters ourselves and it was an easy remedy for a dated look. We are exceptionally pleased with the product and look of the final project."
– Christine
"Thank you, very much for taking care of this for us, in such a timely manner... Great customer service!!!!! "
– Rocco
"My foyer looks beautiful!"
– Nilda in California
"Now, stand up...take a bow...it is because you really care about my personal satisfaction with your company, you care about your company's reputation, and you do what others in this world so often fail to do...you completed a task and left no loose ends. Please forward this to your company President. Thank you again! PS...I have two other homes to do the same job...orders to follow."
– Tony Captain, American Airlines, in California
"Everything was great and it went together precisely how we thought it would."
– Tonya, contractor in Pennsylvania
"We truly appreciate the ease of ordering and quick turnaround that we got. Thanks so much! P.S. I was also pleased with the follow up and order status email that we received. I have worked in customer service for 10 years and it is a huge factor in our buying decisions. If we ever have to do another stairs, you'll get our recommendation."
– Jeanna in Minnesota
"I had received great customer service during my purchase. I will be sure to keep your company in mind if I build again or is I know of someone who is in need of your services. "
– Rus in Wisconsin
"I received all of my products in great shape when I needed them to do my stairway installation. The products exceeded my quality expectations. Great Job."
– Tim, Stair builder
"I am so pleased with the way everything turned out. I was a little scared to order online without being able to see the actual product, but after talking to you guys a couple of times on the phone, I was put at ease; and cone the balusters arrived, they were perfect for my project. Thank you so Much."
– Virginia
"I am very satisfied with the beechwood stair treads I purchased from your company. Each one was made perfectly to the dimensions I requested and the pre-finish on the treads is especially nice. I am converting a former carpeted stairway to all wood. This was my first attempt at stairway work as a homeowner and after a lot of measuring, cutting and fitting the results look really good. Thanks."
– Steve in Virginia Beach
Purchased custom replacement treads in July-2009
