Product Description
Tool kit includes:
1 – Cable Crimper
1 – Cable Cutter
1 – Cable Rail Insert Tool (Yours to keep)
1 – Guide Pin
1 – Allen Wrench (Yours to keep)
1 – T-30 Screw Bit (for installing mounting screws)
1 – Insert Sleeve Driver (wood block)
1 – Bundle of String (for ensuring holes are properly lined up before mounting posts)
1 – Touchup Kit (Paint for powder coat & cleaning wipes for brushed stainless steel)
1 – Screw Wax (2 oz)
Product Q&A
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how do I return the tool
First you’ll want to fill out our RGA form. So that we can easily issue the credit once we’ve checked in the tool kit. Once you have the RGA number, we recommend shipping it back with a shipping company that offers tracking (so that you can confirm we received it).
What does the shipping normally run on shipping the rental tools back and about how much does the box of tools weigh? Also, is it possible to purchase the guide pin and T-30 Screw Bit separately as I already have the other tools at my disposal?
Hi Jo,
The shipping back all depends on where you are located. But my guess would be between $15 – $25. Regarding the weight, it’s around 12lbs. You can purchase those parts separately, unfortunately we don’t have them online yet, but you can always call in and have them added to your order.
Are tool rental returns subject to the 30% restocking fee?
No, we have a special program for this part. You pay $249 upfront, and when you return the tool kit you get $200 back (so it’s more like a 20% restocking fee, plus you get to keep a few of the tools).
Are these tools new on purchase or are they ones that have been already used and returned?
Considering retaining the tools, so is this meant strictly as a rental program or are the tools sold new?
90% of the time we’re shipping an entirely new tool kit. 10% of the time we’re shipping a re-calibrated set of crimpers (with new dies), and the rest of the tools are new. If you’re planning on keeping the tools, you can request a new set of crimpers, so that you don’t get a pair that has already been used. This would just be done by adding a comment during the checkout process, or you can call after you place your order.
What size is the cable crimper’s die?
Hi John,
The cable crimper’s die crimps at 10mm. Please let us know if you have any further questions!
Will fittings and crimper work with 1/8” cable?
Rick,
Thanks for the question. Our fittings and crimper will only work with 5/32″ cable and it’s only been tested to work with our brand of 5/32″ cable – there are different styles and braiding patterns so we recommend only using ours.
Feel free to give us a call at (866) 226 6536 if you have any more questions.
StairSupplies Customer Support.